Skip To Content

The Managerial Process

Time limit: 120 days
6 credits

$150 Enroll

Full course description

Course Title

The Managerial Process

Course Description

This course is part of the Management and Supervision in Human Services professional certificate program, which is geared toward professionals who find themselves in a management or supervisory role at a social work agency or human services organization, yet have not had formal management training or leadership experience.

Modules 1 and 2: Managing Staff

In Managing Staff, we will explore the fundamental concepts and techniques for managing staff at all levels of an organization. An effective manager must understand aspects of staff motivation, autonomy, and organizational culture to manage others. We will focus on Self Determination Theory and various types of motivators to help participants develop their management skills. This portion of the training will include specific tools and exercises focused on supervision and management in clinical environments. Participants will self-reflect on the managerial process, focusing on how to be a good coach when managing staff. We will reflect on the values and biases we bring to the process of motivating and managing others, giving special attention to the challenges of managing different types of staff members within human services.

Modules 3 and 4: Managing Teams

In Managing Teams, participants will be provided with an introduction to the tools necessary to manage teams in the human services field. Participants will gain insight into their own leadership and management style by completing the Dominance, Influence, Steadiness, and Conscientiousness (DISC) assessment. We will utilize the DISC assessment to set individual management goals to address real world issues in the field: from developing team motivation, to creating a problem solving culture, to increasing team efficiency. In addition to the DISC, participants will learn process improvement techniques focused upon balancing each team member’s strengths, overall team functioning, and the influence of funders.

Learning Objectives

  • Participants will understand the importance of Self Determination Theory.

  • Participants will understand various types of motivators and when to utilize them.

  • Participants will develop a framework to coach staff members within the human services field.

  • Participants will explore problem solving approaches to managing staff.

  • Each participant will learn their management style and techniques to focus on the strengths of their style.

  • Participants will receive an introduction to team management tools.

  • Participants will develop an individual plan to utilize for the future management of their teams.

General Information

You must be at least 18 years old to participate in the Management and Supervision in Human Services courses. All sales are final; we are not able to offer refunds. Registrations may not be transferred to another person or to another course, workshop, or program.

Online registration is required to participate in a course. Tuition for each certificate course is $150 to be paid by debit or credit card. Registrations will be processed upon receipt of payment. Payment is due in full in order to enroll.

These courses are approved for CEUs for Social Workers in MA, CT, RI, and VT. They meet the requirements for Continuing Education Hours established by the State Board of Social Worker Licensure in ME. If your state is not listed, please check with your local state licensing board to ensure the course meets state requirements prior to registering.

Boston College Continuing Education is required to ensure attendance to award CEUs. Participants must complete the entire program(s) they register for and all available quizzes to receive CEUs; we are not able to award partial CEUs. Those who do not attend the entire program will be unable to receive CEUs.

Course Instructor

Claire Donohue

Aaron Katz
Vice President of Behavioral Health Services
Eliot Community Human Services

Aaron Katz, MPP, is Vice President of Behavioral Health Services at Eliot Community Human Services, where he has fostered an environment that ensures the highest quality of services through the development of high performing teams. Aaron has developed trainings and processes that create autonomous leaders focused on the development and motivation of all team members. Aaron has been with Eliot since 1999, and received his Master’s in Public Policy from Johns Hopkins University in 2005. His focus for the last 12 years has been on creating management and leadership systems that promote continuous improvement for both staff and persons served. Aaron continues to spend time working directly with teams providing services and trainings for new managers and seasoned leaders to increase their ability to offer effective services.